Returns & Exchanges

At Brooklyn Film Camera, we want you to be fully satisfied with your vintage gear. We offer a 30-day return policy on most hardware and accessories to ensure your creative journey starts with total confidence.

Return Process

• 1.
  Initiate Your Request

  Contact our support team via email with your order number and a brief explanation for the return to receive a Return Merchandise Authorization (RMA).

• 2.
  Secure Packaging

  Carefully pack the item in its original packaging, including all batteries, straps, and manuals to ensure the equipment remains protected during transit.

• 3.
  Ship to Brooklyn

  Affix the provided shipping label or use a tracked carrier to send your package back to our headquarters in Brooklyn for technical inspection.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition and functionality, we will process your refund or exchange within 5-7 business days.